Airbnb tech chief said the company plans to expand its use of artificial intelligence, including tools from Meta, to improve how guests and hosts use the platform. The comments highlight a broader strategy to combine internal systems with external AI technology to enhance core product features.
AI tools to improve search and discovery
Airbnb plans to use AI to refine how users search for places to stay and experiences. The technology will analyze preferences, past behavior, and travel patterns to surface more relevant listings. The goal is to help guests find suitable options faster and with fewer searches. AI systems may also assist with generating descriptions and suggestions tied to specific destinations.
Personalization for guests and hosts
The company said AI will play a larger role in personalization. For guests, this includes tailored recommendations and travel ideas. For hosts, AI may help with drafting responses, managing availability, and suggesting pricing adjustments. These tools aim to reduce manual work while keeping hosts in control of final decisions.
Using Meta AI alongside internal systems
Airbnb confirmed it is working with Meta’s AI models as part of a broader technology stack. The company plans to blend third party tools with its own in house AI systems. Engineers will oversee how these models are applied and ensure they meet platform standards. Airbnb said it will maintain control over data use and system behavior when integrating external AI services.
Safety and moderation support
AI will also support safety and trust efforts. The company said automated systems may help flag suspicious activity and identify content that violates platform rules. These tools are designed to assist human review rather than replace it. Airbnb plans to monitor accuracy and adjust systems to limit errors.
Future expansion of AI features
Airbnb expects to expand AI use gradually across more parts of the platform. Potential applications include customer support assistance and automation of routine host tasks. The company said future updates will depend on performance and user feedback.
The Airbnb tech chief described AI as a supporting tool rather than a replacement for human decision making. The approach focuses on improving discovery, personalization, and efficiency while keeping control and safety measures in place.
Source: https://www.cnbc.com/2026/01/14/airbnb-tech-chief-meta-ai.html
