Amazon has introduced a new artificial intelligence tool for members of its healthcare service, One Medical. The tool is designed to support patients by answering health-related questions and helping manage care. It is available through One Medical’s digital platforms.
The AI assistant can review information already stored in a member’s One Medical account. This includes medical history, lab results, and medication lists. Based on this data, the system can provide responses that are specific to the individual member. The tool can explain medical terms, summarize test results, and provide guidance on next steps.
The assistant also helps with administrative tasks. Members can use it to schedule appointments, request prescription refills, and prepare questions for upcoming visits. These functions are intended to reduce time spent navigating healthcare systems.
Amazon said the tool is powered by large language models hosted on its Bedrock AI platform. The system is designed to work alongside human clinicians. It does not replace doctors or medical professionals. One Medical members still receive care through licensed providers when clinical decisions are required.
One Medical operates a network of primary care clinics and virtual care services. Amazon acquired the company in 2023 and has since expanded its technology offerings. The AI assistant builds on earlier efforts to use automation and data tools to improve patient experience and reduce administrative burdens.
The tool is currently available to One Medical members in the United States. Amazon said it will continue refining the system based on usage and feedback. The company emphasized that patient data is handled under existing healthcare privacy rules.
Amazon’s move comes as more technology companies introduce AI tools in healthcare. Similar systems are being developed to help patients understand health information and manage routine tasks. These tools often focus on accessibility and efficiency rather than diagnosis.
Amazon has stated that the AI assistant is meant to make healthcare information easier to access. It uses data already available within One Medical’s system and does not create new medical records on its own.
The launch reflects Amazon’s broader interest in healthcare technology. The company has invested in cloud services, data tools, and AI systems that support medical operations and patient services.
The AI assistant represents another step in integrating digital tools into primary care. It allows members to interact with their health information through a conversational interface while continuing to rely on medical professionals for treatment and care decisions.
Source: https://www.cnbc.com/2026/01/21/amazon-ai-health-care-one-medical-members.html
